Transform waiting time into a branded, engaging moment with Captivate Connect's exclusive features. Write, create, upload, and manage on-hold messages or prompts in minutes—without dev bottlenecks.
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Jukebox
Let callers choose their preferred music, podcasts or even quizzes while they wait.
Daily Content
News, weather, finance, sport and more keep your audio stream fresh every day.
Dynamic Starts
Audio begins at different points so callers never hear the same loop twice.
Call Back
Let callers request a callback automatically when wait times exceed your threshold.
Captivate Kiosk gives you powerful tools to turn waiting time into meaningful engagement—without complex workflows or technical overhead.
Let callers self-select their favourite way to engage—music genres, informational podcasts or even quizzes. No more boring elevator music.
Keep your messages current with automatically updated news, weather, finance, sport and more—tailored to your callers.
Each time a caller is put on hold, audio starts from a different point, keeping the experience fresh and non-repetitive.
If the wait exceeds your chosen threshold, offer callers a frictionless callback option instead of leaving them in the queue.
Built for teams who care about brand, efficiency and customer experience. Deploy, update and manage voice content without waiting on IT.
Effortless setup with seamless integration into your existing phone system. Plug in, configure, and scale without dev bottlenecks.
Lightning-speed deployment of new on-hold messages and prompts. Update audio in real time without disruptive downtime.
An all-in-one platform to manage, monitor and modify your voice interactions in just a few clicks.
From hospitality to automotive, MSPs and industrial specialists, organisations rely on Captivate Connect to deliver a best-in-class voice experience.
Real stories from organisations who use Captivate Connect to power their customer experience at scale.
“When we need recordings for prompts or MoH services for our customers’ phone systems, we go to Captivate Connect. Not only do they have the most advanced technology, their values align with our own – customer service comes first.”
“The team at Captivate Connect is unbelievably committed to providing great advice, customer service and their technology is way ahead of any others in the On Hold or message prompt space.”
“Our brand is very important to us and we work with Captivate Connect to provide the best possible customer experience on all our dealerships’ voice channel. We are delighted by the advice, the service and technology provided by Captivate Connect.”
See Captivate Connect in action. Spin up a demo, test our Kiosk features and experience the difference in minutes.